Refund Policy

Versivo AI is a product of TECNITY. Payments for Versivo subscriptions are processed by our Merchant of Record, Paddle.com. This policy explains when you can get a refund and how to request one. It applies to all paid Versivo subscription plans.

Versivo is sold as a monthly or annual subscription. Your plan renews automatically at the end of each billing period until you cancel. You can manage your subscription and access invoices through the billing links included in the receipt Paddle sends after each payment.

If Versivo isn't the right fit, you can request a full refund within 14 days of your first paid payment for a plan — no questions asked. This applies to your initial purchase of a subscription.

You can cancel at any time. When you cancel, your subscription stays active until the end of the current billing period and you won't be charged again. We do not automatically refund the unused portion of a period that has already started, except as required by law or under the 14-day guarantee above.

Renewal charges (after your first period) are generally non-refundable. However, if you were charged for a renewal you didn't intend — for example, you meant to cancel — contact us within 14 days of the charge and we'll review it in good faith.

Email us at support@versivoai.com from the email address used for your purchase, including your Paddle order or receipt number. Because Paddle is our Merchant of Record, approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days.

Refunds may not be available where limited by applicable law, in cases of clear abuse of the service or of this policy, or for amounts that have already been refunded or charged back.

Questions about a charge or refund? Email support@versivoai.com, or reach TECNITY at info@tecnity.com — a human will help.